PAYMENT, DELIVERY & RETURN POLICY

  

PAYMENT

We take payment online in a safe and secure environment. We currently accept VISA and MASTERCARD credit cards. If you wish to pay via bank tranfer, please contact us directly at info@movisi.com

Secure Trading

movisi® uses a leading payment service provider to process card payments. This payment service provider has one of the most advanced systems for real time online credit and debit card payment processing available.

B2B

Are you a company or business? We welcome B2B enquiries. For any B2B or enquiries please contact us for an individual quote at: B2B@movisi.com

  

DELIVERY

movisi® routinely delivers to the following countries: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estland, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands,  Northern Ireland, Norway, POland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom.

For delivery outside the listed countries, please email us at delivery@movisi.com

Delivery time

We aim to despatch all items in stock within the same working day or 24 hours of your order being placed and will advise you via email as to when you can expect delivery. We usually deliver to you within 2 to 7 working days (within Europe). We always try to keep all our furniture pieces in stock ready for immediate despatch. However sometimes items will not be in stock and will need to be manufactured which typically takes up to max 4 weeks.

Delivery rates

Delivery Prices are individually quoted when you fill in your order form. movisi® is dedicated to offer you the lowest possible rates and the best delivery service in order to get your items to you fast and in best condition. Our partners are premium courier services. In case of large orders and volumes, we are happy to offer you individual delivery options. Please contact us at delivery@movisi.com

RETURN & REFUNDS POLICY

Please see also our Terms & Conditions.

Return policy

Our 30-day returns guarantee
At movisi® we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 30-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original and unused condition within 30 days of the date you received the item(s). The items must be returned in their original condition and packaging together with the filled out RETURN form. Download  Return Form (PDF).

There are two ways you can use our return policy.  If you are not entirely happy with the purchase you can return the goods to us as specified above and we will credit you for the value of the items – provided they are in good condition.   If however, an order is incorrect, damaged or defective (see our Refunds Policy below ), we will also credit you for the cost of transporting the goods, including return back to us. In the event we find no fault, we reserve the right not to refund you for the item/s.

If you are making a claim, we can arrange with you and our courier service to collect the item/s from your home and organise for a replacement to be sent, again subject to inspection at our warehouse. Please arrange a “please call me back” service on our Contact page so that we can arrange collection of the returning items with you.  This is especially important if you are seeking a credit for cost of return.

Refunds Policy

Refund of ITEM(S):

According to our Return Policy, we will issue a full refund for the price you paid for the item(s).

Refund of DELIVERY costs:

Please note that you will be responsible for the costs of returning the items to us unless we delivered an incorrect item (if we sent you an item you did not order) or if the item is damaged (upon delivery) or defective (default on material). In case of incorrect, damaged or defective item(s), movisi® will pay the return delivery costs only if you arrange collection of the items directly with movisi® via our “please call me back” service.

How to send back the item(s):

Please use only the original packaging and the original “Return Form” and send it back together with the returning items, a copy of your invoice and delivery receipt to the following address:

TLT / movisi
Industriestrasse 27
71706 Markgroeningen/Unterriexingen
Germany

For your convenience and to save costs, we recommend that you arrange for movisi® to collect your item(s); movisi will arrange for collection of the item from your residence at your cost. Let us give you a call to arrange collection.

Please note that we cannot accept returns if you deliver them to us by hand.
What happens next ?

When you send your item back to us, we will process the returned item. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your return.

None of the above reduces your existing statutory rights